SoundGirls + Women in Vinyl · TBOM Workshop · Dec 12, 12–1:30 PM PT

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Privacy Policy

Last updated: October 22, 2026

This Privacy Policy describes how Stttus LLC ("we," "us," or "our") collects, uses, and shares your personal information when you visit mixing.biz (the "Site"), purchase our products, book appointments, or interact with our services.

Information We Collect

Information you provide

  • Account information: When you create an account, we collect your email address and password. Authentication is handled by Supabase.
  • Email subscriptions: When you subscribe to our newsletter, we collect your email address via ConvertKit (Kit).
  • Payment information: When you purchase a product or book a paid appointment, payment is processed by Stripe. We do not store your credit card details on our servers. Stripe handles all payment data securely.
  • Appointment bookings: When you book an appointment, we collect your name, email, and any information you provide in the booking form. Appointments are synced with Google Calendar.
  • Rate calculator: If you use the Rate Reality Check tool, your inputs and results are stored in your account for your reference.

Instagram direct messages

  • DM history: We access direct message conversations sent to and from our own Instagram business account via Meta's Instagram API. This includes message content, timestamps, and participant usernames. Some older conversations come from the copy of our own account's data that Instagram lets us download. This data is stored in a private database accessible only to our internal team and is used solely to manage and respond to messages.
  • Profile details: For people who message us, we keep the name, username, and profile photo Instagram shares (we store a copy of the photo so it keeps loading), and what Instagram tells us about the account: its follower count, whether it follows us or we follow it, and whether it is verified.
  • Linking to our own records: When the same email address or Instagram handle appears in a message and in our newsletter list (Kit), an intake form, or a payment (Stripe), we link those records so we know who we are talking to, for example that you are already a customer. A link based only on a matching name is a suggestion until someone on our team confirms it.
  • Research on request: When someone on our team asks for it, we look up your public, professional profile: what Instagram shares about business and creator accounts (bio, website, follower count, recent post captions) and a web search for public information about your work. It is limited to professional information; we do not look into anyone's private life.
  • AI-assisted replies: Message content, and that public research, may be processed by an AI service (Anthropic's Claude) to help our team draft replies and sum up what the research found. A person reviews and sends every message; nothing is sent automatically.
  • Reminders to our team: We email ourselves reminders about messages waiting for a reply, sent through Resend. A reminder can include a short part of the message.
  • Deleting it: To have your messages and the details above deleted from our records, email us (see Contact below) with your Instagram handle, or ask us in a direct message. We delete them within 30 days. Instagram keeps its own copy of the conversation, which you can delete in the Instagram app.

Information collected automatically

  • Analytics data: We use PostHog to collect usage data including pages visited, device type, browser, country, and interaction events. PostHog uses cookies to track sessions.
  • Advertising data: We use Meta (Facebook) Pixel to measure ad effectiveness. The Meta Pixel tracks page views and may collect data as described in Meta's Privacy Policy.
  • Local storage: We store your theme preference (light/dark/system), font preference, and course progress in your browser's local storage. This data never leaves your device.

How We Use Your Information

  • To provide and maintain your account and course access
  • To process payments and deliver purchased products
  • To schedule and manage appointments via Google Calendar
  • To answer Instagram messages and keep track of who we are talking to
  • To send newsletters and marketing emails (only if you subscribe)
  • To analyze site usage and improve our services
  • To measure advertising effectiveness

Third-Party Services

We share your information with the following services, each of which has its own privacy policy:

Cookies

Our site uses cookies and similar technologies:

  • Essential: Supabase authentication session cookies
  • Analytics: PostHog cookies for session tracking and product analytics
  • Advertising: Meta Pixel cookies for ad measurement

Your browser settings allow you to block or delete cookies. Blocking essential cookies may prevent you from logging in.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Delete your account and associated data
  • Unsubscribe from marketing emails at any time using the link in any email
  • Opt out of analytics tracking by using browser privacy settings or ad blockers

Data Retention

We retain your account data for as long as your account is active. Instagram messages and the details linked to them are kept while they help us answer and serve you. If you request deletion, we will remove your personal data within 30 days. Payment records may be retained as required by law.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact

Questions about this Privacy Policy? Email us at hi@mjm.earth.